Customer Support

Baxi is here to help you look after your heating and hot water products for the whole of their lifetime.

Registering a warranty

If you are the householder:

• Please register your warranty by filling in this form 
• Or you can fill in the warranty card that comes with your new boiler and post it in the envelope provided

If you are an installer and a member of our works loyalty scheme:

• You can register the warranty here

If you are not a member of our works loyalty scheme:

Please register the warranty by filling in this form. You can find out about the benefits of works here

Servicing your boiler

• Your gas boiler must be serviced annually by a Registered Gas Installer (RGI) for the warranty to remain valid. You can find a Registered Gas Installer on the Registered Gas Installers of Ireland website

Repairing your boiler

• In warranty - if your boiler is still under warranty, please contact your installer or the merchant where you bought it.  They will arrange a free of charge repair
• Out of warranty - if the warranty on your boiler has run out, call your original installer or find a local Registered Gas Installer on the Registered Gas Installers of Ireland website

Find parts and manuals for discontinued products

• Search for replacement parts and spares on the Baxi Genuine Parts website
• Find installation manuals and user guides for discontinued products here

Finding a replacement product

• For advice on choosing the right replacement product for your hot water and heating requirements